For any projects within your leased space, the first step is to communicate with your property manager. Your property manager is there to support and guide you through the process, ensuring you comply with your lease agreement, current standards, and the building’s existing conditions. Please explore the guide below to start gathering the information you need. The Pure team looks forward to hearing from you and helping you kick off your renovation projects.

The Pure team is here to support you with required maintenance and repairs. Please use the MRI Angus platform to make your requests. This approach ensures for you:

• Faster Response Times: Angus empowers you to communicate swiftly with Pure about maintenance issues. Service requests are logged and prioritized instantly, ensuring that your needs are met by the Pure team as fast as possible. 
• Always Accessible: Whether you are in the office or on the go, Angus is always within reach. Our platform is designed to be accessible 24/7, allowing you to submit requests and track progress anytime, anywhere. No more waiting for office hours — your maintenance solutions are just a click away.
• Desktop and Mobile Use: Flexibility is at the heart of Angus. Whether you prefer using a desktop or a mobile device, the system adapts to your needs. 
• Trackable Progress: At Pure, we know transparency and communication is crucial in property and maintenance management. With Angus, you can easily track the status of your service requests in real time. 

Not on Angus yet? Please visit www.pureindustrial.ca and click on the TENANT LOGIN button on the upper right. You will be automatically directed to the Angus login page.

Your safety and security are our top priorities. For security matters and emergencies, contact Pure’s emergency response centre at 1 888 208 7028. We are always here to support you and ensure your well-being.

If an immediate threat to a person’s life, safety or security, please call 911 first.

If you would like to put up a temporary sign or banner, please contact your property manager as a first step. Your property manager can guide you through this process, including the need to contact your municipality to ensure the banner complies with city regulations.

If you want to install or replace an exterior sign, please contact your property manager. Your property manager will be able to walk you through the specific requirements for your building. 

To speed up the approval process, please provide a visual representation of your project, including a plan with the dimensions and mounting details of your sign. Once approved, the next step is to obtain a city permit. 

Most signage suppliers can offer a turnkey service and handle the procedures with both the property owner and the city. If helpful for you, your Pure property manager is ready to provide references for these services.

At Pure, we are here to partner with you for the long term, and we understand that your business needs can change. The best time to think about the space flexibility is as we work together to set your lease terms, to ensure you can grow without worry. If you think that your space needs might change while going into a lease with Pure, having that conversation upfront is optimal and we are eager to find solutions that best serve your needs.

If your space needs change during your lease, please contact your property manager to begin this discussion. Together we can discuss and review options for you within the extensive Pure portfolio of properties and supply-chain solutions.

We value smooth transitions and are here to support you in a seamless and clean move-out, helping you wrap up efficiently as you embark on your next chapter. 

• When you are preparing to leave, it is important that you leave the space as you received it — clean and in good order. 
• Please speak with us regarding any repairs or restorations that are needed in the space. 
• Please ensure you have terminated any services connected to the space. 
• Do not hesitate to contact your property manager if any questions about your move-out.

Pure Industrial is committed to continuously enhancing sustainability features and options for our customers across all our properties, and we are eager to work with you on these efforts. Ways for you to contribute:

• Participate in utility data requests to help facilitate energy projects.
• Identify potential energy projects in the annual customer feedback survey.

Communicate with our Sustainability team about any onsite initiatives you would like to undertake. They look forward to connecting with you: sustainability@pureindustrial.ca.

Pure Industrial is committed to continuously enhancing sustainability features and options for our customers across all our properties. Our areas of focus and support include the following and your property manager is always available and eager to discuss:

• Equipment Upgrades: Interested in increasing energy efficiency and decarbonization in your space through your equipment choices? Pure is here to support you. We can refer you to consultants who will work with you to perform energy and lighting audits at competitive rates. If you choose to move forward with energy and sustainability initiatives, we offer you the opportunity to leverage our relationships with equipment suppliers.
• Water Conservation: Water monitoring equipment is being installed at the building level of all Pure properties. Flood and leak detection is being monitored 24/7 and alerts are addressed promptly. This water consumption awareness has a direct effect on optimizing our customers utility costs. You can build on this service by monitoring your space’s water consumption to gain insights and adjust as needed. 
• Green Certifications: Pure Industrial continuously pursues green certifications for our properties, including LEED, BOMA Best and zero-carbon building (ZCB) design certification. We are committed to providing our customers with top tier buildings and spaces that comply with environmental standards and maximize energy efficiency.
• Pure Sustainability Team: Here to provide customized assistance and collaboration with you on reducing energy use and achieving environmental goals together through innovative solutions and sustainable practices. They are eager to connect with you: sustainability@pureindustrial.ca.

Our Accounts Receivables team is available to guide you through the process of setting up your automatic payments. Please contact them at receivablespure@pureindustrial.ca. 

Setting up automatic payments provides you with numerous benefits including:

• Convenience: Enjoy hassle-free payments without the need for manual processing each month.
• Timeliness: Ensure that your payments are made on time, reducing the risk of late fees and missed payments.
• Security: Benefit from enhanced security measures that protect your payment information and reduce the risk of fraud.

Cost savings: Reduce your expenses by eliminating cheque printing costs and postage fees associated with manual payments.